Success Stories and Testimonials
At Encore Payment Systems, we pride ourselves on our customer service. Whether you are a new merchant with questions about getting your account set up and functional, or an existing merchant needing to upgrade services or order more supplies, our customer service team is here to help. Read success stories, testimonials and experiences from Encore Payment Systems merchants from around the country and see how we're different from the rest!
I want to take a moment of our time and express my warmest wishes to Encore Payment Systems. Recently, I agreed to visit with one of your salespeople, who demonstrated your product and how it all works. He was very pleasant and professional, showing very good listening skills and applying good follow-up methods. I will continue to look for new businesses and forward them to you. Keep up the great work in training your employees.
Jan D., Wisconsin
I just wanted somebody to know how extraordinary your customer service department is. We changed banks and needed to quickly change our charge card machine so it would be available to use and your staff was just outstanding, answering my questions, any concerns I had, especially Jade, who just went the extra mile. Telling me for instance to fax the information twice to make sure they got it which I love because I wouldn’t have though of that and then checking back with me to let me know she got it and just calling me today to reconfirm even thought she had talked to me last night that the account would in fact be either up and running either last night or this morning, called me just to let me know everything was done. I just find that very professional and very wonderful to be able to have somebody do their job well and be able to trust them and count on them to take care of things that I don’t know anything about. I really appreciate that. I also want to say that the other two staff members which I talked to who put messages in the computer when Jade was on another line and they were all very professional. I’ve really glad we’re with you. Thanks for your help.
Joan, BKPK Account
I just got off the phone with one of your representatives and he was wonderful and awesome and answered all of my questions. I just wanted to give a big praise to him and thank you for having such great employees. We are extremely happy with Encore Payment Systems and wanted to thank you.
Monica V., Texas
Being a business owner myself, I understand sometimes people complain and you never hear anything positive. I would like to tell Encore Payment Systems what an outstanding young lady Apryl is; she's worked very hard on getting answers and she's done it in a timely manner. I feel she does what I pay your company for and I wish I had a bunch of employees just like her.
Jim W., Kentucky
I am a new merchant with Encore payment Systems and I wanted to commend your service representatives who helped me in the course of getting set up. Omar has been very, very, very helpful and solved my problem in a matter of minutes. Also, your customer service department is so wonderful; I just had to let you know that. Charlie is always so helpful and upbeat with a wonderful positive attitude. You have a great staff and I really appreciate it.
Yolanda G., Texas
I am writing this mail to express my thanks for the professional assistance I received from Victor in setting up my business account. He had the patience to walk me through each step to ensure that the process was as painless as possible. Encore Payment Systems has been able to give me the best rates and I will continue to use your service. I commend Victor on doing a superior job! Thanks again.
Dr. Alex P., Florida
