Our Customer Service Philosophy
Our customer service philosophy:
Always treat each merchant with dignity and respect, which is exactly how we would like to be treated if we were placed in their shoes. We strive to apply this philosophy to every situation in which we are dealing with a merchant, a vendor or a representative. It is our desire to build lasting merchant relationships; and we believe it all starts with the first company representative who has contacts with a merchant.
At Encore Payment Systems, our mission is simple:
- To create a unique and rewarding opportunity for our company representatives and merchants
- To build lasting relationships with our merchants, our company representatives and our vendors
- To operate within the highest standards of ethics and service
We intend to fulfill this mission by focusing on the value and importance of each individual and merchant we come in contact with. These philosophies serve as the foundation for Encore Payment Systems. Our goal is to provide excellent service to and positively impact the lives of merchants throughout the United States.
We have founded Encore on principles of ethics and integrity. We will strive to use the following as a guide in all our business endeavors:
- Pride – We desire that our company representatives be proud of Encore, and that we treat every person we come across with dignity and respect.
- Patience – We are committed to a long-term vision, not short-term results, which in turn foster ethical business practices.
- Persistence – We will stand by our word and be totally committed to promises made.
- Perspective – We intend to take time to reflect on the direction the Company is headed to ensure that we achieve our objectives.