Frequently Asked Questions
How can I troubleshoot my terminal?
Choose your problem from the five most common problem sets below and check to see if you have tried each of the solutions listed. If you cannot find the solution here call our customer service help desk at 800-641-0420.
No Power?
- Check that you are using the correct power cord
- Unplug your power cord and plug back in
- Try a different outlet
Are you having trouble reading cards?
- Try another card
- Unplug power and/or reset terminal
- Clean the card swipe
Are you having a problem with debit?
- Check that the key is working in terminal
- Check master key location
- Reset terminal
- Call tech support
Modem / Communication Problem?
- Test line with different phone
- Check for rollover system
- Check for splitter
- Check terminal for a "9"
- Check authorization & settlement phone #'s
Printer Problem?
- Check printer for solid light
- Check cable between printer & terminal
- Try different outlet
- Are you printing on correct side of paper?
- Printer test (hold paper feed, unplug power)
For additional assistance with your terminal, contact our technical support team.
